Return & Refund
- Orders cannot be cancelled in any circumstances once it is placed.
- We do not provide refund/Exchange if there is any damage during the transit.
- Any ordered item that may have been damage or has some defect or sent any incorrect item in shipment will be replaced or refund will be provided.
- Refund to your Bank by Payment Gateway for Prepaid Orders
- In case of missing goods/refund/return/exchange claims proper unboxing video will be required by the customer within 24 – 48 hours of receiving the product. Tempered or edited video will not be entertained.
- Customer must notify the issue to us at [email protected] or on our toll free number +918368802836.
- Fashion Alley reserves all the rights to cancel the order if the product is not available, in such cases, actions will be taken as per the refund policy.
| Order Type | Refund Mode | Timeline |
Cash on Delivery Order | Bank Transfer | 5 to 7 days from the date of authorization |
| Prepaid Order | Refund via Payment Gateway | 5 to 9 days from the date of authorization |
| Cash on Delivery/Prepaid Order | Gift Card | 1 day from the date of authorization |
